Privacy Policy

This Privacy Policy describes how Rosier Services (operating legally in carrier records as Rosier Hauling LLC, referred to herein as "Rosier Services," "we," "us," or "our") collects, uses, and discloses information when you visit our website, request service estimates, or communicate with our team via phone or text messages.

1. Information We Collect

We collect personal information that you voluntarily submit when requesting service, scheduling appointments, or contacting us. This information may include:

• Contact details: Full name, telephone number, and optional email address.
• Service details: Property service address, ZIP code, property type (residential/commercial), preferred service date, and project descriptions (e.g. tank symptoms, volume of debris).
• Communication records: Notes from telephone inquiries, customer support interactions, and SMS message history.

2. How We Use Your Information

We use the information we collect strictly for legitimate contractor business purposes, including:

• Responding to service inquiries and delivering estimates.
• Scheduling and dispatching vacuum pumping trucks or hauling equipment to your property.
• Communicating appointment confirmations, arrival updates, and follow-ups.
• Maintaining records required for compliance and accounting.

3. Mobile & SMS Privacy Disclosure

If you consent to receive text messages (SMS) from Rosier Services, your consent is used solely to provide customer care, appointment reminders, estimate notifications, and service updates. Message frequency varies based on your service requests. Message and data rates may apply. You may opt out at any time by replying STOP or request help by replying HELP.

4. Third-Party Service Providers

We may engage reputable vendors and infrastructure providers (such as telecommunications carriers, cloud hosts, and CRM management platforms) solely to assist in operating our customer communications and internal scheduling. These entities are bound by confidentiality obligations and are prohibited from utilizing your personal data for their independent marketing.

5. Data Retention & Security

We implement standard technical and organizational security measures to protect the personal information we maintain. We retain your customer details only for as long as necessary to fulfill service agreements, warranty periods, or statutory tax and carrier compliance requirements.

6. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us: